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When you can’t help your own customers because of a help desk issue, a responsive, informed support team is hugely valuable. You can also review the Twitter feeds and status pages of your top choices to see how responsive and communicative they are when issues arise.
He published his first book in 1996 and is a frequent contributor to many how to become a help desk engineer publications, specializing in consumer, business and technical topics. Locsin holds a Bachelor of Arts in scientific and technical communications from the University of Washington. Before I went for my degree I was already interested in Web dev. I learned some HTML and CSS and created some very simple websites.
Knowledge base
However, I really got a lot out of the mentors at Lighthouse Labs alongside the other https://remotemode.net/ I met and pair programmed with on my midterm and final projects together. Genuinely believe devs that come with helpdesk backgrounds have a lot of value to bring surrounding these things for sure. If you have to learn Python/Javascript/etc as well as networking and firewalling, just code and leave the on-call behind. For anyone else interested in a transition such as this I 100% recommend just diving in. And even if it doesn’t end up working out at the end of the day, it never hurts learning coding skills, no matter which area of IT you are in.
What can people do after working helpdesk?
- Network administrator.
- Cybersecurity specialist.
- Software engineer.
- Cloud computing engineer.
- IT manager.
- System administrator.
Smarten up your daily workflow, and delight customers with your swift support. Use this guide to identify your specific support software needs, understand the types of solutions to look for and get leadership buy-in. How will your customers interact with the help desk you choose?
The AWS Cloud DynamoDB App Project
Are you thinking about becoming a developer–or did you make that decision awhile back? Share your insights and experiences with fellow TechRepublic members. The demand for skilled developers continues to grow, and there are plenty of reasons to consider heading down that path. Use the available resources designed with you in mind to get help, find inspiration, and spring into action in your ticketing system. Become a ticket follower to get real-time notifications of updates. You don’t want to pay the higher fees and complexity of software you don’t need, but you also don’t want to have to pick a new help desk 12 months from now. Depending on your specific use case, some features will be more important than others.
